Alex Froom, director with Zipabout, Britain, explains why it is vital for railways to enhance their communication skills with passengers if they want to improve customer satisfaction and remain competitive.
With India’s railway network suffering from overcapacity, the railway is exploring methods to improve efficiency, as Abhay Sharma, with Indian Railways Traffic Service (IRTS), explains.
Vietnam Railways is undergoing a process of modernisation of its largely manual operation control systems. Dr Sebastian Wahle, IVU Traffic Technologies, explains how this is helping the railway improve staff and system efficiency and ultimately its service offering for passengers.
FOLLOWING an international tender, Canadian national passenger operator Via Rail has awarded Siscog, Portugal, a contract to supply timetabling and train fleet management software as part of a programme to upgrade its operational planning and scheduling capabilities.