On-Demand Webinar: What do your passengers want?

View the on-demand webinar "What do your passengers want?" for a fresh look at what passengers expect. Learn how your railway can become passengers' trusted travel advisor, from inspiration to transaction and beyond. View Now »

Speaker		Speaker		Moderator
Jean-Pierre Loubinoux, Director General, International Union of Railways		Debbi Stone-Wulf, VP, Sales Distribution and Customer Service, Amtrak		David Briginshaw, Editor-in-Chief/Associate Publisher, IRJ

Today's savvy travelers increasingly expect railways to understand their preferences and provide personalized offers, advice, and guidance for their door-to-door journeys. Empowered consumers are pledging their loyalty to railways that provide more information, control, and personalized services. Railways that meet these expectations will attract loyal customers to increase revenue.

We’ll discuss:

• Creating a dialogue with your customers throughout all phases of their trips: shopping, booking, travel, and post-journey
• Innovating for both the physical and the digital passenger experience to enhance customer-centricity

To explore the passenger experience of the near future, see the infographic and IBM solutions here.

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