The rail sector is often accused of adapting slowly to new technological and social trends, with passengers suffering from a poor journey experience as a consequence. David Burroughs looks at his own experiences of travelling by rail, and asks why the situation hasn’t been improved by using technology that is already available.
Is technology key to restoring passenger trust?
The rail sector is often accused of adapting slowly to new technological and social trends, with passengers suffering from a poor journey experience as a consequence. David Burroughs looks at his own experiences of travelling by rail, and asks why the situation hasn’t been improved by using technology that is already available.
The technology to rebook and redirect passengers has been developed and is available, but has not yet been implemented.
Categories: Passenger, Technology